RETURN POLICY AT ISLAND VIEW OUTFITTERS

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Additional non-returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us until we have authorized the return request. Customer pays for shipping back on standard returns or exchanges.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at retail@theivsp.com.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective, damaged, or mis-shipped. If you need to exchange it for the same item, send us an email at
retail@theivsp.com
and send your item to:
6565 Trigo Rd. St A, Goleta California US 93117
Please contact us beforehand - as shipping of damaged goods back to us will be covered by Island View Outfitters. Items that are exchanged based on the preference of the customer (I.E. different size, color) are required to repurchase the item at IslandViewOutfitters.com. Customer can elect to either purchase shipping through an external delivery service, or through Island View Outfitters - where a pre-labeled shipping package will be included with the replacement package, for ease of shipping back.

Shipping To return your product, you should mail your product to: Isla Vista Screen Printing 6565 Trigo Rd. St A Goleta California US 93117

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How to Process Returns Scenario 1: Customer ordered wrong size, wants replacement.

There are two ways this can be processed.

1. Customer can purchase new item on islandviewoutfitters.com with shipping as a standard order. Customer elects to ship back old item on own terms. We will immediately ship the new order, but will not refund the old order until the garment arrives and is inspected. Once inspection is passed, we can issue a refund through the backend, which includes the confirmation email. Shipping costs are not refunded.

2. Retail associate can create a custom sale on the site backend that includes the new item. In addition, a return label can be included for the price of standard shipping. In this case, the retail associate will need to manually create the order with the shipping label and send the checkout directly to the customer’s email. When processed, IVSP creates a return label and a bag/box so that the customer can pack the returned item and send it back immediately. Once the item is received and inspected, the retail associate can issue a refund.

Scenario 2: Retail associate sent wrong item or damaged item.

1. Customer does not want replacement item: Retail associate mails a shipping label to customer for the package to be retrieved. Once order is received, retail associate refunds customer for the entire order, including shipping costs. Associate notates in order details on replacement and who is authorizing the replacement.

2. Customer wants replacement item: Retail associate re-sends correct item(s) with an additional return label and package for customer to return. Associate manually adjusts inventory in Shopify for the replacement item. Notate on customer order that a replacement will be shipped back; adjust inventory count on item when damaged/incorrect order is received.